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Winch Warranty's who to support and when to walk, WARN,Smittybilt,Runva,Ironman,Tmax etc

Discussion in 'General 4x4 Discussion' started by Swaggie, Jul 31, 2013.

  1. adamjammo

    adamjammo Member

    Got a winch story for you guys. Not warranty related but is about ironman.

    A mate brought a new Holden colarado (wagon) from Holden Cranbourne and got the 4x4 extras thrown in from Cranbourne ironman, including winch bullbar lift etc etc. also brand new BFG 32 inch ATs

    So anyways. We're away on our boys weekend upto wood wood a few weeks back. The joint flooded. 300mm of water pretty much as soon as you hit the state Forrest. So being foolish Idoits full of a beers at 6pm my mate with the Holden and another mate with a brand new ranger (picked up the night before, also with the works installed by Cranbourne iron man and BFG 33inch mts) and myself (no winch, no lift. Standard 29inch ATs) go for a explore through this water.

    Dumb idea enough so we turned around about a 1k in but the boys were being clowns and got stuck &$#@##$ around. Lucky for me I could turn around no worries and headed straight back to leave them to &@#$ around.

    So anyways they're both winching off each other, trees etc getting themselves to solid tracks to get out. Few times of this, and The ranger then gets stuck in a deep rut and so the colarado is winching the ranger out. It's a tough recovery so he's winding it in and throws it in reverse. Within seconds the Holden loses power to all accessories and the motor.

    Anyways we get the ranger out wait till morning and tow the colarado out. Some tinking and what not finally gets towed down to Holden swan hill. Blah blah blah normal bull shit. 24 hours later on the Friday heading into cup weekend at 3pm, Holden discover that iron man have wired the winch through accessories fuse box instead of an inline fuse direct to the battery. Cooked the whole box and fuses and Sure enough being a wagon they can't get a part down to Swan hill from Melbourne until Wednesday and installed Thursday (typically all the boys pck up and leave on the Tuesday). Holden invoices him $500 for labour and parts etc, would cost him two days wages, and two nights extra accommodation to stay in Swan hill plus meals.

    Waiting to meet up with him again this weekend to hear the story of what the reaction was of iron man when he slapped the invoices on bench.

    Hope this makes sense. Bloody hard writing this much on an iPhone.
    Last edited by a moderator: Nov 14, 2016
    slivertoy and komaterpillar like this.
  2. adamjammo

    adamjammo Member

    I'm really surprised honestly. Two cars weeks apart wired differently at the same place. And the bullbar/ winch are all iron man so I assume they would install many of these a week!!
    Buxter likes this.
  3. Swaggie

    Swaggie Moderator

    To finalize this TMax situation, Dave from Tmax has sent the person two replacement seals at no cost.He has received them...This happened weeks ago I've just remembered now..:confused:
    Not bad for no replacement parts huh...
    Albynsw likes this.
  4. Spooner

    Spooner Well-Known Member

    Can I get warranty if my rope colour fades ;)
    Swaggie likes this.
  5. Buxter

    Buxter Well-Known Member

    But you might consider takiing them to VCAT !
  6. Buxter

    Buxter Well-Known Member

    Suprise !
    I had a call from Dan K, Yesterday !
    Thank you Dan for contacting me, after a couple of failed calls from me, to try and sort out our differences.

    Carbon Winches are to release a new Warranty statement on "water ingress", very soon, as Dan told me that they have done heaps of work on seals, ect to ensure that water never gets into the motor, or gearbox, and they will include a spare seal kit, which when doing your maintenance, you will probably need, to keep the winch in good working condition.
    He is definitely an advocate for doing maintenance.
    It will be interesting to read it, and if it is as good as what he indicated to me.

    Getting closer to Runva Winch Warranty, I certainly hope so !
    Can't wait !
    I did forget to ask Dan K will they include their already sold winches under the new warranty. Bugger !

    Last edited: Dec 22, 2016
  7. dank

    dank New Member

    Hi All, unfortunately I can't get on here as much as I would like to address any specific questions, however we do have some news the readers might be interested in. The new shipment of winches being dispatched next week and all CW-12k winches ongoing from this point forward will be covered by a 5 year Water Ingress Protection Warranty, as well as the 5 year electrical and lifetime mechanical warranty. This new addition to the warranty does not cover previously supplied winches.

    As Buxter stated we have redesigned some parts of the winch to improve the sealing to a point where we are happy to cover the motor AND the gearbox for mechanical and electrical failure due to water ingress for 5 years from date of purchase.

    We simply have one condition to maintain the water IP component of the warranty. That is to replace the drum lip seals once every 12 months. The drum lip seals are a wear item, they are susceptible to wear and tear or damage from environmental elements such as mud, sand, salt, dust etc. Nothing else has to be touched, no maintenance, no inspections, just change the drum seals every 12 months. You can view the full warranty document here:

    We'll include a free set of seals with every winch, so that will get you sorted for the first two years. After that the seals are available for $25 pair posted Aus wide direct from us.

    We will also be offering a full seal replacement kit if you want to do a full rebuild of the seals on your winch. These will also be available for sale direct from us, along with things like replacement armature bearings, solenoids, ropes and hooks.

    We are really making an effort to try and service this product to the market to the fullest extent possible and provide the highest level of value for the end user ongoing, as well as covering our bases from a business sense and making sure that all dealings when it comes to warranty issues, IF ever required are dealt with swiftly and without fuss.

    I am unable to monitor this thread ongoing, and I invite anyone with any concerns or questions to simply contact me before making any assumptions about how we go about business. We are not here to deceive or rip anyone off, we genuinely want to build this brand into a market leader here in Australia and I would really appreciate getting in touch to have a chat if there is something you need answered.

    If you wish to ask any questions please call 1300 780 141 or you can message us on the facebook page here:
  8. Deccas

    Deccas Active Member

    so does anyone know the brand that is the ALDI winch? that one sounds pretty interesting
  9. MyCrazy80

    MyCrazy80 Well-Known Member

    Wasn't it a rebranded ironman? My grog affected brain is failing me as I can't remember.
    adamjammo likes this.
  10. Tink

    Tink Well-Known Member

    And an Ironman is a rebranded ????
  11. MyCrazy80

    MyCrazy80 Well-Known Member

    itlldoo and Tink like this.
  12. George Goosen

    George Goosen Member

    Restarting an old thread, Im curious to hear if people are still standing strong with the Runva winches.

    Maybe stated in this thread that they had picked them up, Is everyone still happy?

    Have there been any changes to the "in" group?
  13. phs

    phs Well-Known Member

    ^ 90% of the 4wders I know have them They all still work

    Not as cheap as they once were thow
    80lover96gxl likes this.
  14. slivertoy

    slivertoy Well-Known Member

    Had mine for a few years now. Still going strong, many recoveries later. As above. The new ones are about $200 dearer but a great winch for the coin.
    Spooner and 80lover96gxl like this.
  15. Spooner

    Spooner Well-Known Member

    I reckon it doesn't really matter that much what brand you use , as long as you use it on a regular basis even if it just winding in and out.
    Sure its a pain , but keeps all the parts moving so they don't seize up ;)
    4runnernomore, oldlux and Buxter like this.
  16. Swaggie

    Swaggie Moderator

    You won't be doing any winding in and or once water ingress's and seizes the brush's and/or the motor , also the freespool (sliding ring gear)..which happens within months..
  17. Swaggie

    Swaggie Moderator

    What I have noticed with this thread if anyone has had issues with there winch, there pretty quick to post it up here, thankfully there hasn't been too many issues, which is good for the manufacturers/sellers also..
    80lover96gxl likes this.
  18. Spooner

    Spooner Well-Known Member

    Time will tell I guess . Everything ok so far , but impossible to know really whats gone inside.
    Walhalla 1.jpg
  19. Swaggie

    Swaggie Moderator

    Take it out and pull it down, then you'll know exactly what's going on...
    komaterpillar likes this.
  20. Spooner

    Spooner Well-Known Member

    Thats a job I will have to do sooner or later , I'm just dreading the thought of having to pull the whole front bar off just to get to it though.
    Swaggie and Buxter like this.

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