Winch Warranty's - Who to Support and When to Walk, Warn,Runva,Ironman,Carbon,Tmax etc

Hey CaptainBananas
Good stuff. Kudos to Runva management. Glad they responded here and then followed it up. Shows some commitment to customer service. Michael the General Manager was the one who answered my query, so it shows it got passed up the ladder and dealt with. A clear message is that this thread does influence members and buyers and helps improve some brands reputations. Another pat on the back for Swaggie, too.
PP
 
Just a quick follow up, I've received the remote and receiver box so I'll open up the controller box and have a look what's needed to swap it today some time. Thanks to those of you on here who reached out on my behalf especially as I was no longer interested in pursuing the issue. Thank you also to the runva staff member who's name I failed to record but did come good and send the missing unit out.

Nice outcome mate,thanks to all involved...;)
 
Re: Carbon Winch Drum Seal Replacement

Let me clarify that the warranty is in three parts.

Lifetime mechanical - if a mechanical component breaks under reasonable use you are covered,
5 year electrical - if any electrical component fails within 5 years you are covered, for ANY reason under reasonable use.
5 Year Ingress Protection - we cover any water damaged components based on a 12 month drum seal replacement service interval.

The ingress protection component is simply there to encourage you to service your winch. Drum seals are exposed to the elements, dirt, mud grit, dust and they do wear out with use like any seal. If you do not touch it you are still covered for 5 yr electrical and lifetime mechanical, which are the only two aspects of a winch that will fail in any case.
So to clarify, if the drum seal isn't replaced annually, the winch isn't covered for failure caused by exposure to water but it is covered for failure due to, for example, a mechanical component break or electrical component failure caused by normal use?

And supposing that the drum seal is replaced annually, what kind of water exposure fits your definition of "reasonable use" when it comes to what is and isn't allowable for the warranty to be valid? Are river crossings considered reasonable use? What about drive through car washes?

Going by your claim that the winch has been made in a manner where it meets the IP67 rating, if the carrying out an annual drum seal replacement is what is required to get you to cover failure due to water ingress, does that mean as long as the drum seal is replaced every 12 months, any kind of exposure to water is allowed as long as it doesn't exceed the specs of IP67 which allow the product to the submerged under water to a depth of 1000mm for 30 minutes?
 
Okay so I got a response off someone representing Carbon Winch via Facebook.

"Hi Abbztract, we would class river crossing as normal/reasonable(and encouraged!) use. The same with car washes as long as you don't spray the seals directly with a pressure washer. The motor is IP67 rated so will easily survive the 1m for 30min. Basically yes as long as those seals are replaced (winch as Dan posted in 4x4Earth is to encourage annual maintenance, the main cause of winch failure is lack of maintenance and lack of use) then with the exception of obvious abuse your covered."
 
I'm really struggling with the whole replace the seals every 12 months thing with the Carbon winches. They look like a great unit and having spoken with Dan about them and he certainly give me the warm fuzzies about supporting his product.

Does anyone have any views/experience with gearbox or brake failure ? I've notice that Carbon and now Runva are running a motor rather than drum brake. So does that mean if the gearbox fails there's no brake ? A bit of a concern if winching up a steep hill?
 
I'm really struggling with the whole replace the seals every 12 months thing with the Carbon winches. They look like a great unit and having spoken with Dan about them and he certainly give me the warm fuzzies about supporting his product.

Does anyone have any views/experience with gearbox or brake failure ? I've notice that Carbon and now Runva are running a motor rather than drum brake. So does that mean if the gearbox fails there's no brake ? A bit of a concern if winching up a steep hill?
Hi Zcoota,
Our braking system is located inside the gearbox on all Premium series models. It’s a ratchet system which is extremely durable and reliable. All our winches are supplied with a 5 year electrical and lifetime mechanical warranty and you do not have to replace the seals every 12 months (we were one of the first to offer this warranty). Runva has been around for over 20 years and are the pioneers when it comes to winch manufacturing. Runva are also one of the very few companies that have a dedicated manufacturing plant. I hope this helps.
 
Hi Zcoota,
Our braking system is located inside the gearbox on all Premium series models. It’s a ratchet system which is extremely durable and reliable. All our winches are supplied with a 5 year electrical and lifetime mechanical warranty and you do not have to replace the seals every 12 months (we were one of the first to offer this warranty). Runva has been around for over 20 years and are the pioneers when it comes to winch manufacturing. Runva are also one of the very few companies that have a dedicated manufacturing plant. I hope this helps.
What kind of exposure of water is allowed before the warranty is void?
 
What kind of exposure of water is allowed before the warranty is void?
Hi Abbztract,
Warranty is not void through water ingress. The only maintenance required is running the winch every 4 - 6 weeks and making sure all terminals are clean and tight. If any water did enter the motor the heat from running the winch would take care of that.
Nice and easy keeping your winch reliable.
 
Hi Abbztract,
Warranty is not void through water ingress. The only maintenance required is running the winch every 4 - 6 weeks and making sure all terminals are clean and tight. If any water did enter the motor the heat from running the winch would take care of that.
Nice and easy keeping your winch reliable.
Kudos to RUNVA for being prepared to be clear about this, its certainly a big part of my decision criteria and you're winning me over with that.

With the brakes I'm still a bit unsure, my understanding of the drum brake was that it was independent of the drive system, so if it the gearbox stripped a gear or failed in some other way, the brake would then stop my car from free spooling down the hill. Is that correct ? I understand that it heated up the drum and the new braking system doesn't but there doesn't seem to be anything stopping the winch spooling out if the drive/gearbox fails, is that right ?

Cheers,

Mark
 
Kudos to RUNVA for being prepared to be clear about this, its certainly a big part of my decision criteria and you're winning me over with that.

With the brakes I'm still a bit unsure, my understanding of the drum brake was that it was independent of the drive system, so if it the gearbox stripped a gear or failed in some other way, the brake would then stop my car from free spooling down the hill. Is that correct ? I understand that it heated up the drum and the new braking system doesn't but there doesn't seem to be anything stopping the winch spooling out if the drive/gearbox fails, is that right ?

Cheers,

Mark
Hi Mark,

Please private message us your contact number and we can discuss in more detail if you like. The likelihood of this gearbox failing is extremely, extremely small. (as in we have maybe seen a handful if that over the course of 10+ years and that’s including base models). There is less chance of this brake failing than on the standard brake setup. We use this gearbox and ratchet system on our lifting winches so reliability and durability is paramount.
 
Getting a new winch on insurance as soon as I can decide on runva 13xp premium or carbon 12000 (have an 11xp currently) ..... Leaning to the carbon after a warranty issue with runva 4 years ago. Only thing I don't like is the seal replacement every year.
 

phs

Well-Known Member
Getting a new winch on insurance as soon as I can decide on runva 13xp premium or carbon 12000 (have an 11xp currently) ..... Leaning to the carbon after a warranty issue with runva 4 years ago. Only thing I don't like is the seal replacement every year.
Would you be doing the seal replacment your self ?

Can't see paying some one every year being worth it, after a few years you could of just purchased a new winch
 
Just removed my old 11xp to see why the panelbeaters were having trouble with it. Where the blue power wire attaches to the motor, you could wiggle it a little. Snapped 1 of the bolts holding the motor on and it was rusty. After 5 mins of prying I was able to get the end plate off.. ... Ewww rust. The brush plate was corroded and the brushes were seized. Good thing there was another issue or the next winching session could have taken a long time.
Removed the case from around the armature and tried to tighten the bolt but it turned. Looks like when they installed my winch the bolt turned, breaking the seal and twisted the spot welded wire off the bolt. Turns out the bolt is part of the brush assembly so I will order a new one $80. The bearings still turn freely but are getting dry so I will replace them also.
As to where the water got in, I'm not sure but I will probably tap the motor to add a breather hose and run it to the air cleaner box and seal the motor up.
 

Attachments

Don't take my story as a bad review of Runva winches. The only maintenance I ever did was add grease to the gearbox before I installed it 6 years ago. I only used it about 5 times and it was strong enough to drag my GU wagon with the wheels locked.
I never ran the rope out and in after river crossings and never tested it every few months. Just bolted it in and left it.
Would I still recommend Runva winches? .... Yes
Would I buy another Runva winch?..... Yes but I would seal the motor better and add grease to the gearbox if needed.
Hard to go wrong with their warranty which is the reason I got the runva in the first place
 
After plenty of ummms and errrs I got a 5% discount voucher off eBay and grabbed a Carbon 12000...mainly as it will get delivered by Thursday as I'm going bush Friday. Will take a few pics and let you know how she goes fitting it
 
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Went to Supercheap today and asked about the warranty on their Ridge Ryder winches.
https://www.supercheapauto.com.au/o...y/default/dw2aa8642a/productsheets/380258.pdf

As you can see on the last page warranty doesn't include water, even confirm it with store manager.
EXCLUSIONS
THIS WARRANTY WILL NOT APPLY WHERE:
e) The product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar;...

Was tempted to pull the trigger for a cheapy... but a poor man buys twice. Going to save me monehs for a Runva or Carbon one. Or if Aldi have their sale before then
 
Went to Supercheap today and asked about the warranty on their Ridge Ryder winches.
https://www.supercheapauto.com.au/o...y/default/dw2aa8642a/productsheets/380258.pdf

As you can see on the last page warranty doesn't include water, even confirm it with store manager.
EXCLUSIONS
THIS WARRANTY WILL NOT APPLY WHERE:
e) The product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar;...

Was tempted to pull the trigger for a cheapy... but a poor man buys twice. Going to save me monehs for a Runva or Carbon one. Or if Aldi have their sale before then
Hi Mate
If you have a little mechanical aptitude there's no reason why you couldn't pull it apart (warranty would be voided,but it's cheap) spray the motor with crc electro red paint,tap a breather on the motor on the gear side and add extra grease,also you'll understand your winch workings...There is a link on the first page page under the Warn Winch about rebuilding etc...

Cheers
 
Hi Mate
If you have a little mechanical aptitude there's no reason why you couldn't pull it apart (warranty would be voided,but it's cheap) spray the motor with crc electro red paint,tap a breather on the motor on the gear side and add extra grease,also you'll understand your winch workings...There is a link on the first page page under the Warn Winch about rebuilding etc...

Cheers
Thanks buddy. I'll fork out for a Runva - there's a 10% ebay special happening atm
 

Buxter

Well-Known Member
Re: Carbon Winch Drum Seal Replacement

Let me clarify that the warranty is in three parts.

Lifetime mechanical - if a mechanical component breaks under reasonable use you are covered,
5 year electrical - if any electrical component fails within 5 years you are covered, for ANY reason under reasonable use.
5 Year Ingress Protection - we cover any water damaged components based on a 12 month drum seal replacement service interval.

The warranty is based on correct installation. If we found that you cooked a motor or solenoid because your earth cable was not connected to your battery, then we would most likely give you the benefit of the doubt and replace the components, but use the situation as an opportunity to educate you on correct install and use. We are very reasonable people here at Carbon Winch HQ. In fact there has only been one warranty claim not 100% covered since 2016 since we launched, and in that case we found the customer had been snatch recovered off the winch rope, causing it to break and also bend the drum due to the extreme shock loading. We still gave him a new rope, but made him pay for a couple other components. Clearly gross misuse of our product, but we still helped him out.

The ingress protection component is simply there to encourage you to service your winch. Drum seals are exposed to the elements, dirt, mud grit, dust and they do wear out with use like any seal. If you do not touch it you are still covered for 5 yr electrical and lifetime mechanical, which are the only two aspects of a winch that will fail in any case.



Do not think of it as a negative aspect of our offering, consider which other winch brands actually attempt to educate their customer base and make service items like drum seals openly available so you can purchase and maintain your winch properly?

We have had excellent growth in the two years we have been on the market. We now have over 50 dealers Australia wide and plenty of stock available ongoing.

With regard to WA dealers, we definitely have service agents in WA along with two distribution points.

MPI Automotive and Driven 4x4 are our distributors and warranty service agents along with a few dealers like Lifestyle 4wd as well. You can see our dealers at this link: https://www.carbonwinches.com.au/store-finder/

We openly welcome all feedback, I'm not often checking this thread so the best way to get in contact is via our facebook page messenger or call 1300 780 141. https://www.facebook.com/Carbonwinch/

Cheers
Dan
Carbon Winch HQ
Your full of it

Fair dimkum, just full of it !
 
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