Winch Warranty's - Who to Support and When to Walk, Warn,Runva,Ironman,Carbon,Tmax etc

rogerazz

rogerazz

4x4 Earth Contributer
Swaggie said:
Hi Roger

Thats it mate,Warranty only..Your stuck between a rock and a hard place as far as improving the winch while under the warranty period..Fiddle with it and they'll walk from there obligation..
But in the case of Tigerz there warranty isnt worth jack as far as water goes,so if it was me (only hypothetical..lol) i would throw the 5 year warranty down the dunny and make the necessary improvements because water is an issue with me and where i travel...Walhalla,Dargo,Butcher Country,Woods point etc etc,all have several river crossings in country they advertise all there winches can handle without any issues..:eek::eek:

Well the WARN 9.5xp for one cannot handle these conditions full-stop from new (have the motor sealed and repacked with grease either by yourself or Mel Leslie and your chances improve to 80-90%).Ive spoken to other members in the past and there winches couldn't handle it either (new motors or free-spool seizure's etc etc)...

Like the Exclusion from this manufacturer:

Exclusions

This Warranty does not cover any defect or injury caused by, or associated with improper installation or maintenance; unauthorised service, repair, modification or alteration; unsuitable physical or operating environment; electrical supply; acts of God; misuse, abuse or neglect; accidental damage, or other alterations or modifications which affect the reliability or performance of the product not attributable to a defect in materials or workmanship.

Not sure about the act of God bit...lmao,this probably excludes if you say (Jesus Christ this winch is a piece of sh!te)..or (oh my God its a little ripper)..I'd say the warranty dude has a great sense of humour...lmao




Cheers
Click to expand...

Thanks Swaggie for all of your work on this.
Maybe down the track these manufacturers might be prepared to publicly address this issue and warranty cover.
I reckon if they are listening (pretty sure they are or if not give them this link) then the first one to step right up could be looking like a big increase in sales. Surely with all the testing, technology, expertise and knowledge they brag about, it should be a cake walk for them. Stand behind your product I say.
Or should we go live in the desert?
 
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Swaggie

Swaggie

Moderator
rogerazz said:
Thanks Swaggie for all of your work on this.
Maybe down the track these manufacturers might be prepared to publicly address this issue and warranty cover.
I reckon if they are listening (pretty sure they are or if not give them this link) then the first one to step right up could be looking like a big increase in sales. Surely with all the testing, technology, expertise and knowledge they brag about, it should be a cake walk for them. Stand behind your product I say.
Or should we go live in the desert?
Click to expand...

No worries mate,still have plenty to do :eek::eek:,Also i do believe a couple of Manufacturers are not far off the buy section either,hopefully with a bit of poking and prodding like you said they'll get over the line..:D:):);),I don't want anyone on the RED list if they should be in the Blue(Buy section)..

In my opinion we are not asking for anything from a winch that they do not advertise it will do and some spend millions on advertising this..

Imagine if car manufacturers said that after every downpour on bitumen roads you need your starter motor serviced (well a winch is basically a glorified starter motor)...
 
spottydog

spottydog

New Member
Hey guys.

I think you'll find that the new Australian Consumer Laws introduced back in Jan 2011 will work in your favour here.
Basically, the new Laws stop retailers from doing this sort of thing, and regardless of what warranty conditions they try to apply, the law now states that the product should meet reasonable expectations regarding it's performance and longevity.
The legislation now basically states that products should last and perform to what a reasonable person would expect.
So if you take it to the Small Claims Court, a judge would most likely rule that a $2400 winch should be expected to last a period of time in certain environmental conditions, and given that they state a 5 year warranty on a product built to operate in an outdoor environment, and sold in Australia, they wouldn't have a leg to stand on.

A quote directly from the legislation reads:

All products must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model.
All services must be delivered with care and skill.
Businesses must honour all guarantees, including express and extended warranties.

More info at The Australian Consumer Law - Homepage
 
Swaggie

Swaggie

Moderator
spottydog said:
Hey guys.

I think you'll find that the new Australian Consumer Laws introduced back in Jan 2011 will work in your favour here.
Basically, the new Laws stop retailers from doing this sort of thing, and regardless of what warranty conditions they try to apply, the law now states that the product should meet reasonable expectations regarding it's performance and longevity.
The legislation now basically states that products should last and perform to what a reasonable person would expect.
So if you take it to the Small Claims Court, a judge would most likely rule that a $2400 winch should be expected to last a period of time in certain environmental conditions, and given that they state a 5 year warranty on a product built to operate in an outdoor environment, and sold in Australia, they wouldn't have a leg to stand on.

A quote directly from the legislation reads:

All products must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model.
All services must be delivered with care and skill.
Businesses must honour all guarantees, including express and extended warranties.

More info at The Australian Consumer Law - Homepage
Click to expand...


Fantastic find there mate and thanks for your contribution, I must say its a real pain in the ass to go to small claims too.

Cheers
 
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BOUNCY HJ61

BOUNCY HJ61

Active Member
Great Info Swaggie,

Thanks For The Update.
It Will Be Interesting To See How Some Of The Others Measure Up?
But For All Intensive Purposes, Runva Is Really Looking Like A Great Winch.

Cheers Michael
 
Swaggie

Swaggie

Moderator
BOUNCY HJ61 said:
Great Info Swaggie,

Thanks For The Update.
It Will Be Interesting To See How Some Of The Others Measure Up?
But For All Intensive Purposes, Runva Is Really Looking Like A Great Winch.

Cheers Michael
Click to expand...

Hi Michael

Yeah mate will slowly work it out :eek:,Hopefully people can make an executive decision based upon the info provided about winch warranty's and there fine print so they get no surprises when it all goes wrong,haven't heard anything from
Premier winches as of yet,tried sending email to Ironman Product Manager but it bounced back so will have to ring them again..

Yeah everyone seems very happy with there Runva winches...I cannot find anything to the contrary...

Cheers
 
Ironman 4x4

Ironman 4x4

Active Member
Swaggie said:
Hi Michael

tried sending email to Ironman Product Manager but it bounced back so will have to ring them again..
Click to expand...

Hey Swaggie,

I'm just about to send you a PM with our Product managers email addy in it.

Cheers,

Matt - Digital Marketing Co-Ordinator
Ironman 4x4
 
BOUNCY HJ61

BOUNCY HJ61

Active Member
Considering Everyone Who Owns A Winch, Is Going To Dunk It At Some Point, And
More Than Just Once, It's Truly Amazing 4x4 Winches Are Only Now Becoming
"Water Proof".
I Hope More From List Make The Grade.

Maybe It's Been A Marketing Idea To Demand Servicing After River Crossings?

Just Seems So Funny "RUNVA" Has Come Along And Provided What 4x4'ers Have Needed
All Along?

Thanks For The Effort You've Put Into This Swaggie, A Real Credit To You!
You Would Think That Water Proof Winches Should Have Been The Starting Point?
It'd Be Interesting To Learn How Many 4WD's With A Winch, Never Cross A River?
I Reckon Not Many!

Cheers Again Swaggie,
Michael
 
AussieBrent

AussieBrent

Member
You can add VRS winches under WARN warranty I guess as the warranty is exactly the same wording, and I do believe warn supply VRS winches someone may wish to correct me.
 
AussieBrent

AussieBrent

Member
Swaggie,

Have you thought about contacting consumer affairs to ask them on advice in relation to this issue as I believe wording such as misuse and misapplication in the warranty are to broad for a consumer to have an understanding of what these mean and how to prevent this.

Its left wide open for the company to reject claims based on misuse and misapplication when no definition is given to its actual meaning which leaves a consumer confused.

I think if the business selling the winch to the consumer was more clear and concise in in the warranty their sales would drop considerably imagine if they had in the warranty:

Misuse - the driving of your 4wd through a creek or river crossing and the winch becoming damaged due to water.

How quickly would the sales drop of this particular winch
 
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Swaggie

Swaggie

Moderator
AussieBrent said:
Swaggie,

Have you thought about contacting consumer affairs to ask them on advice in relation to this issue as I believe wording such as misuse and misapplication in the warranty are to broad for a consumer to have an understanding of what these mean and how to prevent this.

Its left wide open for the company to reject claims based on misuse and misapplication when no definition is given to its actual meaning which leaves a consumer confused.

I think if the business selling the winch to the consumer was more clear and concise in in the warranty their sales would drop considerably imagine if they had in the warranty:

Misuse - the driving of your 4wd through a creek or river crossing and the winch becoming damaged due to water.

How quickly would the sales drop of this particular winch
Click to expand...

Yeah mate i totally understand and covered a bit in my initial post, at the moment I have plenty of reading to do and contacting as it is, if you can look into it a bit more it would be much appreciated. .

Imagine a consumer walking into a store and walk over to the winch section where it said 5 years warranty or limited lifetime warranty, but get it wet and the warranty is Void. .I would imagine the winches would collect dust real quick. ..:eek:
 
Watt

Watt

New Member
I have just had a warranty experience and thought i'd share..
Bought my tigerz11 grande 12000lb winch last year at the 4x4 show in melbourne.
Hasnt skipped a beat until this week when i tried to winch out the rope (winch was packed up tight with hook attached to bullbar) All i got was a loud clicking sound..
Called the melbourne office and they said it would be the solenoid. I removed the solenoid and drove out their to the warehouse and they handed me a new one.. still just under warranty of course but no questions or run around.
So maybe it all depends on the person you speak to or how busy they are...
I have heard plenty of people that have had a bad experience with tigerz11, but I still haven't.
My winch is all sorted and ready for the next trip..
 
mac_man_luke

mac_man_luke

Well-Known Member
Just happened to notice an advert for Tmax winches - says independently tested to IP66 dust and water proof. Not sure if there warranty backs that up.
 
goldrush

goldrush

Moderator
mac_man_luke said:
Just happened to notice an advert for Tmax winches - says independently tested to IP66 dust and water proof. Not sure if there warranty backs that up.
Click to expand...

I have a T-max. It's been underwater a fair bit. Only been used in anger twice. Every 12 months I run it out and back in again. 5 years old and still going strong.
 
BOUNCY HJ61

BOUNCY HJ61

Active Member
Greetings Goldrush,

Did You Ever Winch, With The Winch UnderWater?
Have You Ever Striped It Down?

Cheers Michael
 
Swaggie

Swaggie

Moderator
Ok great news from Ironman after a couple of emails (Adam Craze,Director) has verified where they stand with the water ingress issue on there NEW Ironman winches.The winch will now be added to the buy section...I have his permission to post his response i received through email...Well-done mate.

Premier Winches haven't returned emails so i will try with a phone call..

Next on the list will be Mean Mother Winches (which i believe have one of the worst warranties of the lot) and then TJM.....

Don't forget the Melbourne 4x4 Show is coming up later this month,Whatever winch you decide to buy make sure you read and understand the FINE PRINT

Goodluck
 
BOUNCY HJ61

BOUNCY HJ61

Active Member
Great Work Swaggie,

That's Another One Chalked In The Buy Category!
Hope You Can At Least Get 3 And 4, As Well.

Cheers Michael
 
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