What is it with companies that don't want your money???

GUnka

Well-Known Member
I will always try to go with not only an aussie company but a SA one at that when looking for things done, made or bought for my 4x4. Some people just don't seem to want my money or must be doing so well that they don't even bother to get back to you.

Here's my recent examples,

I want a water tank made up for my Patrol to fit between the left rear seat and fridge. Made up a template of the profile I want and took it to both a couple of local ally and SS fab places. Sure, we can make that up. Great, cave me a rough estimate on price ($250-350) that I was happy to pay and left my details, mob no. and email, both said would get back to me in the next few days with a quote. 3 weeks later still haven't heard a thing from either small business.

Want a pair of rear coil tower reinforcing mounts from another SA company ($500+) that advertises online. Email sent, 3 weeks later still no reply.

Looking for a set of mud play tyres ($1000), brand new from another company advertising on Gumtree. Email sent, 2 weeks still no reply.

So, rough total cost $2000. I was under the impression that small business is doing it tough these days. 2 of these 4 companies spend money to advertise their products at a cost I imagine yet when someone wants to hand them their money they have worked hard to earn themselves they either don't want it or expect you to hassle them to spend it.

I just don't get it!!!

Anyone else had similar experiences that makes you wonder why you should bother? And people wonder why small business is going down the drain in this country.
 

peejaycruiser

Active Member
Yep happens a lot. Years ago I needed some shocks for the car and went to their shed in the industrial area. Bloke out front eating a hamburger talking to a girl trying to get in her pants. He could see I was there waiting, I kept looking around for someone to get me what I wanted but only romeo out front. Waited nearly ten minutes and turned to leave. He then starts calling for someone to come but I told him too late he had his chance and walked off.
 

Superdad

Well-Known Member
I had a similar experience recently. Got a quote for a bit of work done from one major 4WD supplier thought I better get a second quote so went to another pretty big supplier. Sent an email with specs for quote. Sent second email having heard nothing for a few days. Still nothing so rang. After much apologising, we had a good chat and I left it with asking for a quote to be sent. Nothing ever received. Went with first one...
 

LowLux

Moderator
It's not good to hear when this stuff happens but let's just say I would rather they did what you've just experienced than take your money and give you something inferior.

I'm currently going to see someone this morning to try and get my canopy replaced for the second time and bullbar fixed, for two reasons, for the fourth time...and that's with a big name brand which I've paid pretty good money for and am told their products are second to none!

I hope you get what your after sooner or later.
 

dno67

Well-Known Member
The other side of the coin can go something like this, tyre kickers wasting your time chasing the cheapest price only to go online to purchase after eyeballing the item first hand and asking you all the questions they couldn't be bothered emailing back and forth or taking a quote down the road for someone else to beat it by $10.00.
 

Ozbogwam

New Member
Have you checked your spam folder of your email? Knew of a company that due to their email setup and the manner in which they titled emails etc most of their emails ended up in people's spam/junk mail folder
 

chris_stoffa

4x4 Earth Contributer
I run a facilities maintenance business for logistics companies and have a preference for using local smaller businesses in an attempt to create mutually beneficial local business relationships.

I'm open and up front as to who these companies are and that they have similar preferences also and two of them are National companies of considerable size

Despite this I too often have difficulties in finding service providers particularly for rarely used but vital "specialist" services.

A number of these smaller businesses despite being offered their asking price ( there is no argument , the service is required , and my clients are paying ) as well as a 3 year service and preventative maintenance program is often offered they too often fail to return calls , answer emails or even after visiting their office and speaking with the receptionist / office personnel don't bother to follow up.

It ain't just the retail sector.

There have been a couple get back to me days/weeks later and offer the excuse "Been so busy"

Answer is "Sorry, too bad, so sad, too late, its gone to someone else - what did you expect ? "

Stupid way to run a business IMHO :(
 

GUnka

Well-Known Member
Have you checked your spam folder of your email? Knew of a company that due to their email setup and the manner in which they titled emails etc most of their emails ended up in people's spam/junk mail folder

Yes, checked the junk mail folder.
 

LeighP

Member
Flip side is the people who have their crap in one pile. Local (to me) 4WD suspension shop....went i ntheir for a quote, they attended to me straight away. Knew their stuff and I left with a quote. When I went back to book the Jeep in, the same guy sat down with me and we discussed heights and spring rates and the ride quality I was looking for. Emails on ride height specs were exchanged and answered promptly.
Day before the appointment, they phoned to check/remind me about the appointment.
Job was done properly (they nailed exactly what I wanted) and there was a follow up 1000km inspection/check tighten included.
Few days later, I received a card in the mail with pre and post suspension photos, set up with reference lines to show the amount of lift....a nice little professional bonus.

Based on some other businesses, these guys really have it all under control.
 

Swaggie

Moderator
Flip side is the people who have their crap in one pile. Local (to me) 4WD suspension shop....went i ntheir for a quote, they attended to me straight away. Knew their stuff and I left with a quote. When I went back to book the Jeep in, the same guy sat down with me and we discussed heights and spring rates and the ride quality I was looking for. Emails on ride height specs were exchanged and answered promptly.
Day before the appointment, they phoned to check/remind me about the appointment.
Job was done properly (they nailed exactly what I wanted) and there was a follow up 1000km inspection/check tighten included.
Few days later, I received a card in the mail with pre and post suspension photos, set up with reference lines to show the amount of lift....a nice little professional bonus.

Based on some other businesses, these guys really have it all under control.

That's the sort of business I'd like to deal with...;)
 

Diesel1

Member
After I did my research on a sports sedan I decided I wanted a silver XR6 Turbo sedan with leather seats.

I went to the nearest Ford dealership to purchase a XR6 Turbo sedan, in silver with leather seats.

The guy said ‘’we don’t have that but there is a Blue on the floor without leather’’.
I said ‘’well I can give you a deposit and you can order the one I want’’.
He said ‘’no really you want this one here’’...
I said ‘’no thanks I don’t want dark metallic and would like leather seats’’.
He said ‘’but I will have to order that one and it takes time plus this one has premium sound’’.
I said once again ‘’I don’t want this vehicle’’.
He said ‘’are you sure’’?
I said ‘’ yes really sure and sure we are wasting each other’s time’’ and went to the next closest Ford dealer about 70kms away with a deposit and waited happily for 6 weeks for the new car I wanted.

The sales guy at the other Ford dealer said ''this is one of the easiest sales I have ever made''.

End of the day both customer and salesman was happy.....
 

Aaron Schubert

Moderator
Companies don't seem to see the effects their customer service has. If you have a fantastic experience with a company, you are going to be a lifetime customer.

If you have a bad experience, you are going to tell 30 of your mates about it, and they will pass it on to their mates, and it goes on. These days, you don't have to do that much to stand out from the crowd.

It's awesome to read about experiences like the suspension shop above; that is how things should be done, and I'm sure that suspension company has no drama's getting work

Aaron
 

Ziggy

Well-Known Member
Yep.

There are a lot of small guys in business that are across the tech but not the relationship side of the business. Some big ones too; eg. I've had no reply to emailed queries with money behind them of Pedders, ARB & Ironman.

By contrast there are small guys like Shane of Car and Caravan Alarms, Derek of ABR Sidewinder, & Steve of Mandrake's Solar who give great service.
 
Last edited:
The only 'companys' I find that don't want your money are agents for my band. Useless as mammary glands on the male bovine. Despite being signed to 3 agents I still get 99% of our gigs by my own devices.
 

WomblingFree

Active Member
I've worked in a lot of country's around the world incl middle east. Australia is hand down the most difficult country I've worked in.
As said, can't get quotes, can't get catalogs etc etc etc. generally a 'don't give a f**k' attitude.

As Bob Hawke said 'its the lucky country'. No matter how badly run everything is, the economy is big enough to just keep on rolling. Smaller economies are more 'survivalist' where you are efficient or broke.
 

Ziggy

Well-Known Member
Actually it was Donald Horne who coined the phrase 'the lucky country' in the book using that as a title.
 

rogerazz

4x4 Earth Contributer
Went to a 4wd workshop in Melb. where people said was one of the best. I wanted recovery points fitted after putting a new winch bar on. Bloke came out , looked at my truck and said would be a difficult job because the bottom of bar was to low. Said it would be costly to fabricate/fit, recovery points, so I should just buy their bar as that would work.:eek: Their bar I know, would cost me around $1200.00. :eek:
I declined and as I walked away I noticed the workshop was full of those three letter word winch bars, products etc.. The front display, sales office was also full of those three letter word products. He hinted that if I fitted their winch bar, the recovery points could be fitted easily.?
Sounded like it was out of their standard fitting procedure and were not prepared to help anyone who did not buy their products.
After all, they did have a big workshop out the back????
 
Top