Mitsubishi customer service is amazing.

CaptainBanana

Well-Known Member
#1
Deleting this sucker as having the constant reminder and questioning of the authenticity of my claim even in light of all the supporting evidence is causing more stress than shaming those clowns is worth.
 
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dno67

Well-Known Member
#3
Good luck with it, can't understand why it has to be so hard.
I made a decision years ago, that none of my money would go the that
company ever again if I could help it. After the purchase of a large split
system aircon that was nothing but trouble from day one till the end of the
warranty period 5 years later, when it was immediately replaced with a
Panasonic that's been faultless.
 

typhoeus

Well-Known Member
#4
Have already followed procedure, due to the value of the claim VCAT is costing $467. I still need to tell my insurer I crashed a car I knew wasn't roadworthy too.
an intermittent fault does not necessarily make it unroadworthy. you weren't to know that it would fail this time, and you can demonstrate that you tried to get it fixed, several times under warranty, so you should make a claim. they can take it up with Mitsubishi on your behalf.
 

sharkcaver

Well-Known Member
#6
You may have seen, I'm going through warranty crap with my paj atm too. Never have I had to work so hard to get them to admit they have a duty to a consumer to comply with. just getting to talk to someone about it is nigh on impossible. I hope other manufacturers show some better customer service than mits.
 

phs

Well-Known Member
#7
Good luck with it, can't understand why it has to be so hard.
I made a decision years ago, that none of my money would go the that
company ever again if I could help it. After the purchase of a large split
system aircon that was nothing but trouble from day one till the end of the
warranty period 5 years later, when it was immediately replaced with a
Panasonic that's been faultless.
Don't be shy post company names
 

phs

Well-Known Member
#8
I've thrown so much money at it with accessories I'll lose an awful lot of money so selling it isn't ideal, I'll see where VCAT takes me.
It was a good idea taking it to VCAT, they are getting a lot of car related cases as we are so soft in Australia and dealers will try nearly anything on

it will be interesting to see if Mistu decided to settle with you prior

Goodluck
 

dno67

Well-Known Member
#9
It was a good idea taking it to VCAT, they are getting a lot of car related cases as we are so soft in Australia and dealers will try nearly anything on

it will be interesting to see if Mistu decided to settle with you prior

Goodluck
Don't be shy post company names. Mitsubishi :D
 

boobook

Well-Known Member
#10
Good Luck.

Next time you go, park in the driveway and agree to move when Mitsubishi confirm that they will fix it. I can't see how they could ignore that problem.
 

hiluxdriver

Well-Known Member
#11
I've had problems with Mits as well. ACCC are useless as they only act as a mediator and can force nothing. Small claims court is the way to go but you have to be able to PROVE beyond reasonable doubt Mits are at fault.
 
#12
Sounds like pretty poor dealers, less mitsi, I’ve gotten a feeling the MQ’s QA is definitely of the old ‘it’s a Friday job.’ Mines been solid as a rock, have heard of lots of niggles on triton groups though.

Most issues I’ve heard of this type are with the up spec models.
 

Tink

Well-Known Member
#13
Sorry to hear of your issues. Its is not how warranty should be handled.
Couple of things. Mitsubishi do not own any dealerships to my knowledge. All dealerships are independent franchises. Have you been to any other delerships? I guess you have already escalated your issues to Mitsubishi Australia’s head office? If not, do this immediately. Make sure all contact is in writing.
A lot of your videos show you testing your wipers on a dry windscreen. This is not good practice. I never use my wipers on a dry screen but a you seem to do it often. A dry screen will put excess load on the windscreen motor which is something it is not designed to do. IMHO you appear to have two issues. A stuffed motor controller and a stuffed motor.
Grabbing someone and “putting them into the wall” is not how to handle this, no matter how frustrating it all is.
Good luck. Hopefully VCAT can resolve this to your satisfaction.
Tink
 

phs

Well-Known Member
#14
Get the hose with a shower attachment
Set it up in the driveway and get some good footage of simulated rain conditions

If your going to VCAT The more proof the better, Failing that get a friend to record while you drive in the rain, or a go pro ect.

Once you have good footage, post it to mitsubishi with the VCAT booking, if your video shows they not road worthy

they may settle prior
 

Tink

Well-Known Member
#15
Mitsubishi do not own any dealerships to my knowledge. All dealerships are independent franchises. Have you been to any other dealerships? I guess you have already escalated your issues to Mitsubishi Australia’s head office? If not, do this immediately. Make sure all contact is in writing.
Not sure you read my previous post as you didn’t reply. Have you been to another dealer? Have you been in contact with Mitsubishi Australia?
Tink
 

Bomber2012

Well-Known Member
#16
Cant understand why they wouldn't fix a simple issue like this , there must be more to it .?
Good luck with VCAT hopefully they can sort it .
 

typhoeus

Well-Known Member
#20
I have always had a bit of a thing for discos but really needed the Ute and didn't want to spend more money to use it for work. I do seem to like unreliable cars as I also drove a couple jk wranglers and still see myself in one :D also I owned an Alfa 159...going to a disco will be a step forward in reliability.

I should buy a van for work and a real 4x4 for play. Funny story, my mate just today paid $885 to have a brand new hub fitted to his brand new mq triton after it slipped into a rut at a crawl and bent it ... Presumably what is causing my steering to be out also after coming off the road last week so upon a quick search it seems common to bend them on MQs...so much for being an offroad car, it seems I should go out with the Subaru outback club in the future.
Yep, van for work means all expenses are tax deductible. . . . company vehicle after all, and then buy a toy you like for play!
 
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