This was unfortunate event which was compounded by badly planned and executed action on all sides of the coin.
I was made aware that in the past one could hire a sat phone in Mt Dare for the desert crossing, is that not a case anymore?
When I done Simmo crossing 5 years ago we traveled with companions, had the sat phone on us which we actually used to call for help for someone else stuck with broken chassis about 75 kays from Birdsville.
Anyway what we encountered was even more astounding, we came across 2 French families (no pun intended they could barely communicate in English as well) with small kids (on separate occasions) in their hired Troppies with no sand flags, no radios of any kind and these people were plain and simple lucky. This was in middle of the season so technically it was a freeway out there with so many vehicles and tourists it was a disappointment for me at least....
The lesson here is that in both cases Mt Dare and Birdsville recovery services are sketchy, on the shoe string backyarders/amateurish operations budgets and indeed a last resort.
The family biggest mistake was that they had no means of clear communications with emergency providers. They were not really alone and there was enough support from fellow travellers which got them through.
What really needs to be looked at and seriously indeed for the authorities, motoring clubs, tourist organizations and insurance companies how to improve the recovery services in the area by either providing contractual type deals hence injecting necessary funds and also improve or indeed create a system of checks and balances in regards to all visitors to the area.
South Australian/Queensland governments should be kicked in their back ends for happily taking the fees for access but providing nothing in return, perhaps compulsory vehicle recovery insurance at the point of entry as well as a roll call of people and vehicles in the desert at any given time, perhaps attaching removable GPS trackers with unique IDs.
Ultimately relying on good will of overworked private operators with questionable equipment is a disaster waiting to happen. But then just look at the funding of emergency services in capital cities to see that the governments of all persuasion are happy to take the money but provide bare minimum.
It is beyond the joke that someone can be left in the life/death situation 270 km from nearest town cause of friggin $$$$!